NEO Web Agency GDPR Privacy Policy
Introduction
NEO Web Agency is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR). It applies to all our clients, users of our website, and any individuals whose data we process.
Data Collection and Usage
As a web development company that manages WordPress websites and utilizes a custom-built hub (also known as a dashboard) to communicate with customers, we collect and use your personal data for the following purposes:
- Contact Information: To communicate with you via email, phone, or other agreed-upon methods regarding your projects, updates, and support.
- Project Management: To manage and execute your web development projects effectively.
- Customer Support: To provide you with assistance and support for your website and related services.
- Account Setup and Maintenance: To create and maintain your account in our custom-built hub.
- Security Measures: To protect your data and our systems through firewall security and other protocols.
- Time-Sensitive Communications: Occasionally, we may use WhatsApp Business for time-sensitive communications, such as 2FA (Two-Factor Authentication) or urgent project updates.
Data Protection and Security
We take the security of your personal data very seriously and have implemented robust measures to protect it, including:
- Firewall Security: Our systems are protected by advanced firewall security to prevent unauthorized access.
- Data Encryption: All sensitive data is encrypted to ensure its security during transmission and storage.
- Access Controls: Only authorized personnel have access to your data, and they are bound by confidentiality agreements.
- Regular Audits: We conduct regular audits and assessments to ensure our security protocols are up to date and effective.
Data Sharing and Disclosure
We will never sell, rent, or trade your personal data. Your information will only be shared with third parties under the following circumstances:
- Service Providers: We may share your data with trusted service providers who assist us in operating our business and delivering our services, under strict confidentiality agreements.
- Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access: You have the right to request access to your personal data.
- Rectification: You have the right to request corrections to any inaccurate or incomplete data.
- Erasure: You have the right to request the deletion of your personal data under certain conditions.
- Restriction: You have the right to request the restriction of processing your personal data.
- Portability: You have the right to request the transfer of your data to another organization.
- Objection: You have the right to object to the processing of your personal data.
To exercise any of these rights, please contact us directly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you via email.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
NEO Web Agency
ap@neoagency.io
Thank you for trusting NEO Web Agency with your personal data. We are committed to ensuring your privacy and security.